Payment Policy

1. Accepted Payment Methods

At Mural On Wall, we offer secure payment options to ensure a smooth and convenient checkout experience. We currently accept:

  • Credit & Debit Cards:
    • Visa
    • Mastercard
    • American Express
  • Digital Wallets:
    • Shop Pay
    • Apple Pay
    • PayPal Wallet

All payments are processed in pounds sterling (GBP £).

2. Payment Processing

  • Payment is taken at the time of order.
  • Orders are processed and dispatched only after full payment has been received.
  • If a payment fails or is declined, the order will not be confirmed.

3. Pricing & Currency

  • All prices shown on Mural On Wall are in GBP (£).
  • Prices may change at any time without prior notice.
  • Applicable taxes (including UK VAT) and any shipping fees (if applicable) are calculated at checkout.

4. Payment Security

  • Mural On Wall uses SSL encryption and reputable payment gateways to protect your information.
  • We never store your full card details on our servers. Our checkout follows industry standards (e.g., PCI DSS).

5. Refunds & Chargebacks

6. Fraud Prevention

  • Mural On Wall may cancel or place a hold on any order that appears suspicious or unauthorised.
  • For high-value orders, we may request identity or address verification to protect customers against fraud.

7. Contact Us

Store name: Mural On Wall

Address: 24-26 Arcadia Avenue, N3 2JU, United Kingdom

Email: info@muralonwall.com

Phone: +44 7846 882256

Customer service: Monday to Friday: 9:00am – 5:00pm (UK time)

We aim to respond to emails within 24 business hours.