FAQ
Welcome to the Mural On Wall FAQ!
We’re here to answer common questions about our services, policies, and wallpapers.
If you can’t find what you need, please contact us!
1. Where do you deliver?
Mural On Wall currently delivers to the United Kingdom only.
International delivery is not available at the moment.
2. How much does delivery cost?
Mural On Wall offers free delivery on all orders, with no minimum spend.
3. How long does delivery take?
Processing time: 1–3 working days (Monday to Friday)
Delivery time: 2–4 working days (Monday to Friday) via Royal Mail / DPD / Evri
Order cut-off: 5:00pm (UK time)
Total estimated time: 3–7 working days from the order date
4. What is the order cut-off time?
Orders placed before 5:00pm (UK time) are processed the same working day.
Orders placed after 5:00pm are processed the next working day.
5. Can I track my order?
Yes! Once your order has been dispatched, you’ll receive a confirmation email with tracking details.
6. Which payment methods do you accept?
We accept the following payment methods:
- Shop Pay
- Visa
- Mastercard
- American Express
- Apple Pay
- PayPal Wallet
7. What is your return policy?
Mural On Wall accepts returns within 30 days of receiving your order. Please see our Return & Refund Policy for full details.
8. Do you offer exchanges?
Mural On Wall does not currently offer direct exchanges.
If you’d like a different colour or product, please return the original item and place a new order separately.
9. Are my payment details secure?
Absolutely. We use secure, encrypted payment channels to protect your data.
Our site follows PCI-DSS standards for data security.
10. How can I contact Mural On Wall?
For questions about an order or a return, you can reach us at:
Store name: Mural On Wall
Address: 24-26 Arcadia Avenue, N3 2JU, United Kingdom
Email: info@muralonwall.com
Phone: +44 7846 882256
Customer service: Monday to Friday: 9:00am – 5:00pm (UK time)
We aim to respond to your email within 24 business hours.